The Milestone STAR
Surveillance
Training
Audit and
Recommendations
The Milestone STAR service ensures your security initiatives are successful by conducting pre-project audits that diagnose and assess customer’s needs and provides training and recommendations to optimize performance. Verification of interpretability with third-party applications will dramatically improve your return on investment and instill confidence in your decision process. Ultimately STAR secures the highest level of integrity of your security systems related to video and interoperability.
To clearly define the system expectations and minimize the chance for surveillance system problems, Milestone’s STAR involves the following:
Kickoff meeting to assess the status of the existing surveillance system
- Relevant historical information is gathered from the departments and organizations involved in the installation
- Existing security requirements are defined and evaluated and staff expectations are set
Customized, onsite training of security and IT personnel
- Includes the operation of the security system
- Highlights best practices for converged physical security operations
Audit and documentation of current physical security system
- Compilation of all relevant camera specifications and field of view pictures - Forensic image analysis included
- Documentation of storage system and image processing/video management servers
- Logical and physical network diagram including physical infrastructure status examination
Documented recommendations for moves, adds & changes to the physical surveillance hardware and software configurations and operational processes
- Demonstrated mathematical analysis of storage requirements
- Optimal camera placements, lens changes, focus adjustments. Video stream resolution, frame rate and codec optimization
- Video management system configurations including: recording schedules, event and
- alarm management, user management, and archiving
- Provision of redundancy and reliability for both network traffic and storage volumes
- Integration of any third party technologies or systems required or deemed necessary to fit requirements and expectations
Documentation of operational processes for daily maintenance by support staff
Documentation of troubleshooting processes for technical staff
Assisting the systems integrator in recommending additional products or services that are required
Knowledge transfer from experienced surveillance professionals to help guide organizations through the critical decision making process and to help ensure successful systems integration.